Performance Consulting Project Support

Our clients choose how Exemplary Performance (EP) can best support their performance consulting or project needs. We offer two common engagement models for clients to choose from: for you and with you.

For you — if you lack the resources or expertise to do performance consulting or the project is not appropriate to take on internally, EP can become your adjunct performance consulting team.

With you — as an alternative, EP can provide shoulder-to-shoulder performance consulting support and transfer the foundational skills of performance consulting to internal team members as you learn-by-doing with expert coaching and reinforcement from EP. This project support is an excellent follow-on to EP’s performance consulting workshops.

From supporting the successful “landing” of strategy in the business to identifying and closing gaps between actual and desired performance, you can count on EP’s performance consulting pros to engineer process and people performance to achieve the results you desire.

Exemplary Performance’s Approach

How do we create alignment between your key business goals and the efforts of individuals and teams to maximize effectiveness?  Exemplary Performance’s approach enhances your organization’s results by improving the quality of human performance through a structured process depicted below.

 

 

 

 

 

 

 

 

 

 

 

The process begins by defining the desired performance standard and ends with measuring results and ensuring a feedback loop is in place for continuous improvement. In collaboration with your team, EP will prioritize and architect “right fit” solutions to your most challenging business problems to produce a valued return on investment.

Representative Results

Diverse global clients of Exemplary Performance report outstanding results:

• A financial institution was able to reduce the default rate on small business loans, saving over $10M per year
• A sales organization was able to reduce the “time to results” for new sales team members by 30%, reducing attrition while substantially improving revenue
• A 150-person high-tech call center was able to cut training from 16 to 7 days and reduce multiple call-backs from 25% to 2%
• The United States Coast Guard was able to re-define job roles and reduce the number of roles in one project from seven to four
• A sales organization was able to achieve a 40% increase in add-on sales coupled with a 30% reduction in off-the-job training time